By using any Skoon™ service, placing an order, submitting items for cleaning, or scheduling a collection or delivery, the customer acknowledges and agrees to all Terms and Liability Conditions.

The full Terms & Liability Policy is available:

• on outlet reception desks
  • via the QR code displayed in-store
  • on our website at skoonlaundromats.co.za

Accessing or using our services constitutes full acceptance of these terms.

Skoon™ Laundromats provides professional laundry, dry cleaning, bulk washing, and related textile care services. By using any Skoon™ service, the customer accepts all terms set out below. These terms are designed to meet international laundry, dry cleaning, hospitality, and textile-care liability standards.

1. SUITABILITY FOR LAUNDERING

By submitting items for service, the customer confirms that all garments, textiles, and household items are suitable for standard laundering. Standard laundering may include:

• Washing in water
• Agitation
• Detergents and stain treatment
• Mechanical action
• Tumble drying with heat

Skoon™ Laundromats accepts no responsibility for damage that occurs because an item was not suitable for laundering, regardless of whether this was known or disclosed.

We reserve the right to decline service for any item deemed unsafe or unhygienic, including items heavily soiled with human or animal waste.

2. DAMAGED OR FRAGILE LAUNDRY

Skoon™ Laundromats is not responsible for damage caused by items left in pockets. This includes, but is not limited to, pens, coins, toys, batteries, lipstick, markers, sharp objects, and any foreign item.

The following outcomes are considered normal results of laundering and are excluded from liability:

• Colour fading
• Dye instability or transfer
• Minor pilling
• Dimensional changes
• Thinning of fabric
• Breakdown of weakened seams
• Stretching or shrinkage due to incorrect or missing care labels
• Surface wear on prints, emblems, transfers, or decorative finishes

Customers are responsible for separating colours and fabrics. Colour catchers are available on request, but may not be as effective in preventing dye transfers as colour splitting.

3. LOST OR MISSING ITEMS

Skoon™ Laundromats cannot guarantee complete prevention of loss or misplacement.
Customers must report missing items within 24 hours of receiving their order. Claims after this period will not be accepted.

Validated loss is compensated strictly according to Section 11.

4. DRY CLEANING AND BULK WASHING TERMS AND LIABILITY

All dry cleaning and bulk washing items are inventoried and recorded before being transferred to our accredited partner, Personal Superior Laundry & Dry Cleaning. While every reasonable precaution is taken during handling, transport, and processing, Skoon™ Laundromats and Personal Superior Laundry & Dry Cleaning does not guarantee the condition, performance, or outcome of any item that requires outsourced cleaning or the use of external industrial equipment.

By submitting any item for dry cleaning or bulk washing, the customer acknowledges the following conditions:

1. Inherent Risks

Dry cleaning and bulk laundry processes involve solvents, heat, moisture, agitation, and chemical interaction. These processes may react unpredictably with certain fabrics, linings, interlinings, adhesives, beads, sequins, metallic trims, dyes, and any textiles weakened by age, sun exposure, or environmental factors.
Skoon™ Laundromats and their trusted dry cleaning partner Personal Superior Laundry & Dry Cleaning accepts no responsibility for deterioration, shrinkage, colour loss, fibre breakdown, lining failure, sun rot, adhesive failure, or any damage resulting from pre-existing weakness or instability.

2. High Risk Items

The following categories are classified as high risk and are cleaned strictly at the customer’s own risk due to known instability, unpredictable reactions, and structural vulnerability:

• Leather items
• Suede items
• Wedding dresses
• Evening gowns
• Curtains and drapery
• Vintage clothing or textiles
• Items with beading, sequins, glitter, lace, mesh, applique, fur, feathers, bonded fabrics, or metallic components
• Items with cracked or aged linings
• Items with missing, faded, or incomplete care labels

Additional handling charges may apply.

3. Care Labels

Items with missing, faded, altered, or incorrect care labels are cleaned strictly at the customer’s own risk.

4. Liability Limitation

In the event of loss or damage attributable to outsourced dry cleaning or bulk washing, liability is limited to a maximum of five times the cleaning fee of the affected item.
Replacement value, sentimental value, depreciation claims, or consequential damages will not be paid under any circumstances.

5. Third Party Processing

Dry cleaning and bulk washing services are performed by Personal Superior Laundry & Dry Cleaning, an independent specialist provider with industrial equipment up to 100 kg capacity.
Skoon™ Laundromats facilitates the process but along with Personal Superior Laundry & Dry Cleaning assumes no liability beyond the limited compensation described above regardless of where in the process any issue occurs.

6. Acceptance of Terms

Submission of any item for dry cleaning or bulk washing constitutes full acknowledgment and acceptance of these terms and all associated risks.

5. GENERAL SERVICE TERMS

• Services must be booked through the website, the app, or direct contact.
• Collections and deliveries require 24 hours notice.
• Refunds cannot be issued after laundering has been completed.
• Loads under 5 kilograms are billed at the 5 kilogram minimum.
• When splitting loads, each basket is weighed and charged separately.

6. PICKUP AND DELIVERY

1. Appointment Requirements

All services must be linked to a scheduled appointment. Additional pickups must be arranged at least one hour before collection.

1. Wait Times

Drivers will wait up to 10 minutes. If the customer is unreachable or unavailable, the stop will be skipped and rescheduled.

1. Unattended Deliveries

Unattended deliveries are left at the customer’s risk. Skoon™’s electronic delivery records are considered accurate and final.

1. Goods in Transit

Items transported for pickup or delivery are carried at the customer’s risk. Skoon™ Laundromats is not liable for loss, theft, damage, or delay caused by traffic, weather, or other unforeseen events.

7. MIXED LAUNDRY

Mix-ups, while rare, may occur in high-volume textile and garment processing.
Customers must report any suspected mix-up within 24 hours of receiving their order.

Upon receiving a valid report, Skoon™ Laundromats will investigate using available records, tracking data, and internal logs. Any corrective action taken will fall strictly within our Liability & Compensation Policy, and no guarantee of recovery, replacement, or full resolution is made or implied.

Skoon™ Laundromats assumes no liability for items reported after the 24-hour window or for discrepancies that cannot be verified through our tracking systems.

8. ALLERGIES

Hypoallergenic detergents are available on request, but Skoon™ Laundromats cannot guarantee the removal of all allergens or residues.

9. MACHINE MALFUNCTION

Machine failures or interruptions may occur.
Skoon™ Laundromats is not liable for losses, delays, or damage related to equipment malfunction.

10. SERVICE INTERRUPTIONS

Operational delays may occur due to maintenance, repairs, or unforeseen disruptions.
We will notify customers where possible.

11. LIABILITY AND COMPENSATION
12. 
    Regular Laundry

Liability is limited to five times the cleaning fee of the affected garment, capped at R500 per item.

1. Dry Cleaning and Bulk Washing

Liability is limited to five times the cleaning fee of the affected item.
Full replacement value, sentimental value, depreciation value, or consequential damages will not be paid under any circumstances.

1. Exclusions

Skoon™ Laundromats is not liable for:

• Pre-existing damage
• Weak seams, loose stitching, or fragile fabrics
• Items affected by sun rot or environmental ageing
• Items with missing, altered, or unclear care labels
• Damage caused during customer transport
• Damage caused by objects left in pockets
• Items separated incorrectly by the customer

1. Lost Items

Validated lost items are compensated according to the limits above.

12. MANDATORY HIGH-RISK FORMS

The following items require a signed risk and liability form before acceptance:

• Curtain Pre-Cleaning Risk and Liability Form
• Leather and Suede Cleaning Liability Form
• Wedding Dress and Gown Liability Form
• Vintage and Delicate Textile Intake Form
• High-Value Item Waiver
• General Specialty Item Release Form

Items will not be accepted without the relevant signed form.

3. PRICING POLICY

Prices may change at any time.
Extra charges apply for oversized items, special handling, priority service, or manual work.

14. DATA PROTECTION & PRIVACY

Customer privacy is handled according to Skoon™’s Privacy Policy.
Personal data is used only for service provision and communication.

15. ACCEPTANCE OF TERMS

Use of any Skoon™ Laundromats service constitutes full acceptance of all terms in this policy.

16. POLICY STATUS & LEGAL POSITION

This document forms the complete and exclusive Terms, Conditions, and Liability Policy of Skoon™ Laundromats. No verbal statements, assumptions, or staff communications override or amend these terms. Only written amendments published by Skoon™ Laundromats are valid.

Skoon™ Laundromats reserves the right to update or modify this policy without prior notice.
Continued use of our services after any update constitutes acceptance of the revised terms.

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Skoon™ is a registered trademark.
Unauthorised reproduction or alteration of this document is prohibited.